"Helping Neighbors Connect"
HOLYLANDWIFI.NET WISP TERMS AND CONDITIONS: HolylandWiFi.net is a division of thecobblingoblin.com
INTRODUCTION: NOT reading this document does not limit your liability regarding your subscription. HOLYLANDWIFI.NET provides its Wireless Internet Service Provider (WISP) CUSTOMERS access to bandwidth through a wireless Internet connection, which we refer to as the “SERVICE”. The Acceptable Use Policies (AUP) are intended to provide protection for our CUSTOMERS and the Internet community, while also allowing HOLYLANDWIFI.NET to fairly share its WISP network to all CUSTOMERS. HOLYLANDWIFI.NET may modify the TERMS AND CONDITIONS of this agreement at any time. The most current TERMS AND CONDITIONS, in effect, shall be those found on the HOLYLANDWIFI.NET web site at http://holylandwifi.net. The prices for SERVICE are subject to change from time to time, with the most current prices, as well as HOLYLANDWIFI.NET AUPs found on our website at http://holylandwifi.net. HOLYLANDWIFI.NET refers to any paying individual, organization or business using the WISP SERVICE as a CUSTOMER.
30-DAY MONEY BACK GUARANTEE: In the first 30 days, if you are not satisfied with the performance of the SERVICE we will give a full refund on the equipment, Subscriber Unit (SU), (conditioned upon the equipment and SU are in original condition) and initial monthly fee for SERVICE; with the exception of any refund on custom installation fees charged by HOLYLANDWIFI.NET, or its contractor(s) or others who are authorized by HOLYLANDWIFI.NET to perform such installation, and SERVICE and SERVICE AGREEMENT will be immediately terminated upon notice of dissatisfaction.
USE OF SERVICE AT YOUR OWN RISK: The CUSTOMER is solely responsible for the content of communications on the Internet. The SERVICE provided by HOLYLANDWIFI.NET is “as is” and at your own risk. HOLYLANDWIFI.NET denies any responsibility for the accuracy of information obtained through the SERVICE. The transmission of data over an Internet connection is subject to errors, delays, and interruptions. HOLYLANDWIFI.NET is not responsible or liable for any errors, delays, or interruptions. The CUSTOMER understands that current regulatory and technical issues prohibit expectation of privacy when using Internet services.
SERVICE DISRUPTION: HOLYLANDWIFI.NET does not guarantee uninterrupted SERVICE. We will not and cannot be responsible for any disruption of Internet connectivity due to power outages, network faults or acts of God, HOLYLANDWIFI.NET equipment malfunction or any natural disaster (including weather). All Internet service is provided on an "as is" and "as available" basis. HOLYLANDWIFI.NET does not guarantee any loss of SERVICE time, transmission errors, connectivity or quality of SERVICE. The CUSTOMER acknowledges and agrees that the SERVICE is not intended to be, and will not be used as, your primary or “life-line” telecommunications service. CUSTOMER acknowledges that the SERVICE also relies upon underlying providers such as Charter Communications, and or others, and that such providers are likewise indemnified.
INSTALLATION:The CUSTOMER authorizes HOLYLANDWIFI.NET or its contractor(s) or others authorized by HOLYLANDWIFI.NET to install the necessary wiring and Subscriber Unit (SU) required for wireless Internet SERVICE on the premises specified by the CUSTOMER at the time of installation. The standard installation includes the mounting of an antenna and/or SU, a wireless transceiver on the outside of the house and/or building, the routing of cable(s) by the most direct path to one computer and/or router on the CUSTOMER’s premises. Fishing of walls and or attic crawling is not included with standard installation. The connecting of multiple computers, routers, or other equipment at CUSTOMER’s premises may require addition costs in equipment and wiring. Any requests for custom installation work will require additional costs. or charges by HOLYLANDWIFI.NET or its contractor(s). HOLYLANDWIFI.NET and any contractor(s) will not be liable for any alterations to CUSTOMER’s premises that result from the installation or removal of the SU and/or wiring including any holes in walls, cable wiring or antenna mounting brackets; although great care will be used to make the installations reasonably appealing.
OBSTRUCTIONS: Wireless Internet communications is dependant on a clear Line of Sight to the Access Point (AP), which is the point where the wireless connects to our broadband ISP partner(s). HOLYLANDWIFI.NET will make every reasonable effort to provide our CUSTOMER with the best SERVICE possible. Unfortunately, some locations could experience
changes in SERVICE due to seasonal changes, i.e. spring and summer foliage, which in turn effect the line of sight to the AP. HOLYLANDWIFI.NET will make every reasonable effort to relocate or realign the SU. However HOLYLANDWIFI.NET cannot prevent Line of Sight problems, and therefore cannot guarantee SERVICE or be liable for any loss of SERVICE.
PAYMENT POLICY: HOLYLANDWIFI.NET will invoice its CUSTOMERS by email, quarterly or yearly, with the exception of the first months’ service charge and equipment, payable at the time of installation. The invoice balance can be paid with check or money order. The payment is due on the first day of the month. Any CUSTOMER not paid by the 15th day of the month may be subject to limited Internet access. After 30 days late the account speed will be reduced to 56k (dial up speed). This will give the CUSTOMER time to realize a change in their SERVICE, giving them an opportunity to call CUSTOMER SERVICE to make payment arrangements before cancellation. HOLYLANDWIFI.NET will notify CUSTOMER by phone or email if there is a payment issue associated with their account(s). After 60 days late the SERVICE will be canceled and a deposit and/or a reactivation fee may be charged.
UNACCEPTABLE USE:HOLYLANDWIFI.NET may, at its discretion, immediately terminate or reduce SERVICE to the CUSTOMER upon any single or multiple incidents of the following conditions:A. Failure to pay SERVICE fees in a timely manner; B. Interfering with the disrupting of Internet SERVICE to other CUSTOMERS and/or their equipment on the HOLYLANDWIFI.NET wireless network (see also AUP); C. Propagation of computer viruses and/or spyware (see also AUP); D. Unauthorized entry into another person(s) or organization(s) computer, systems, and/or information (see also AUP); E. Unsolicited blanket emailing known as "spamming", (see also AUP); F. Any violation of local, state, federal or international law or that of any Sovereign Nation, as well as HOLYLANDWIFI.NET AUPs.
EXCESSIVE BANDWIDTH CONSUMERS.
CUSTOMER activities that consume unusually large amounts of bandwidth, including, but are not limited to, multiple computers on the same connection, programs or servers which provide SERVICES to others via the CUSTOMER’s SERVICE and some types of gaming software. When excessive consumption of bandwidth by a CUSTOMER prevents all CUSTOMERS fair access to the HOLYLANDWIFI.NET wireless network. We reserve the right to take necessary steps to correct this problem. These steps include, but are not limited to, limiting bandwidth, disabling communication protocols, and discontinuing SERVICE without prior notice.
SERVICE SHARING: If at any time HOLYLANDWIFI.NET discovers that the CUSTOMER is sharing their SERVICE or has networked to others outside of the premises, without the express written consent of HOLYLANDWIFI.NET, SERVICE will be immediately terminated to the CUSTOMER with no refunds of any kind. In particular, should a CUSTOMER operate his own wireless network for household or business use, then it must be secured with at least WPA, WEP, or other effective method to restrict access from the general public. Unsecured, "open" networks are not only a potential cause of excessive bandwidth use, they are a security threat and an example of unauthorized sharing of the SERVICE.
INDEMNIFICATION: CUSTOMER agrees to indemnify and hold harmless HOLYLANDWIFI.NET, it's owner(s), partner(s) and contractor(s) against all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of or relating to any and all claims and/or losses accruing or resulting from the installation of SERVICE, equipment, materials or supplies in connection with the performance of this agreement, to any and all CUSTOMERS and/or any other person, firm, organization or corporation.
CUSTOMER EQUIPMENT: HOLYLANDWIFI.NET is not responsible for maintaining or supporting any equipment owned by the CUSTOMER, and is not liable for any damages to the CUSTOMER’s SU, computer(s) or other equipment.
SPAMMING: Spamming is the sending of unsolicited e-mails (see also AUP). HOLYLANDWIFI.NET will not tolerate any type of spamming. The SERVICE of the spamming CUSTOMERS will be immediately disconnected without prior notice and will not be eligible for any refund(s) for termination of SERVICE due to spamming.
CANCELLATION: A CUSTOMER wishing to cancel SERVICE must submit a written notice, with an original ink signature, requesting the SERVICE to be discontinued, and HOLYLANDWIFI.NET will never refund any "set-up" or "installation" fees. If any monthly fees are paid in advance, any refunds will be on a pro-rata basis (i.e. any discounted rates or SERVICE referral credits shall be forfeited on early cancellations). The CUSTOMER will continue to be liable under these TERMS AND CONDITIONS as well as any SERVICE AGREEMENT for all fees and charges until such time as any SERVICE AGREEMENT has been properly.